Upgrades to ACCESS Ticketing System Coming Soon. FAQs

Operational Support

The Operational Support team coordinates the integration and operations of RP, ACCESS project, and community infrastructure. We work with other ACCESS projects to define, document, and support infrastructure integration and operation procedures. We provide and operate several software tools and services that enable the seamless integration, maintenance, and support of ACCESS infrastructure.

Operational Support focuses primarily on the following areas.

  • ACCESS wide coordinated infrastructure integration
  • Supporting resource providers, ACCESS projects, and community services developers integrating into ACCESS
  • Provide operational services like: ticketing system; infrastructure description, discovery, and status services; and operator and developer facing infrastructure documentation


Ticket System

Enables researchers, RPs, ACCESS staff, and community developer to submit requests.

Contact: Winona Snapp-Childs

Infrastructure integration

Coordinated integration of ACCESS infrastructure

Contact: Integration Roadmaps WG and Concierge

Infrastructure Description and Status

Software consumable infrastructure description and status information.

Contact: JP Navarro, Eric Blau

Reliable Operations

Tools for reliable infrastructure management and operations

Contact: Aaron Wells, Stephen Bird, JP Navarro

Development tools

Collaborative tools and services for ACCESS operators and developers

Contact: Eric Blau