Operational Support
The Operational Support team coordinates the integration and operations of RP, ACCESS project, and community infrastructure. We work with other ACCESS projects to define, document, and support infrastructure integration and operation procedures. We provide and operate several software tools and services that enable the seamless integration, maintenance, and support of ACCESS infrastructure.
Operational Support focuses primarily on the following areas.
- ACCESS wide coordinated infrastructure integration
- Supporting resource providers, ACCESS projects, and community services developers integrating into ACCESS
- Provide operational services like: ticketing system; infrastructure description, discovery, and status services; and operator and developer facing infrastructure documentation
Services
Ticket System
Enables researchers, RPs, ACCESS staff, and community developer to submit requests.
Links
Infrastructure Integration
Coordinated integration of ACCESS infrastructure
Infrastructure Description and Status
Software consumable infrastructure description and status information.
Reliable Operations
Tools for reliable infrastructure management and operations
Development tools
Collaborative tools and services for ACCESS operators and developers