Hi Everyone,

The ACCESS Operations team is working on optimizing the ticketing system by streamlining the dropdown options available on portal forms. These improvements are intended to enhance the user experience and make ticket categorization more intuitive.

We are planning to roll out these changes on June 6, and the implementation window will take place from May 29 to June 5. During this period, there may be minor outages or brief disruptions.

Updated Operational Support Issues:

• Allocations (includes AMIE, XRAS, etc.)
• Support (includes OnDemand, Pegasus, Knowledge Base, Affinity Groups, Events, Announcements, Ask.CI, etc.)
• Security and Authentication (includes IAM, policies, etc.)
• Networking and Data Transfer (includes SSL, DNS, CONECTnet, etc.)
• Operations Infrastructure (includes monitoring, logging, GitHub, etc.
• Operations Software and Online Services (includes CiDeR, portal, dashboard, API, etc.)
• Metrics
• ACCESS Communications and Collaboration Tools
• Ticket System
• Resource Integration
• Some Other Question

Please note that minor updates to queues and watcher groups will also be included as part of this change.

We appreciate your patience and understanding as we work to improve the system. We'll keep you informed with any further updates.

Thanks & Regards,

Dinuka

(On Behalf of ACCESS Operations)