On Monday, January 6, 2025 at 9AM EST, Jetstream2 will begin a maintenance outage that will last through approximately 9AM EST on Thursday, January 9 (subject to change). This infrastructure maintenance is being done in conjunction with a third party vendor to update Jetstream2’s cooling system in order to accommodate a resource expansion.

This maintenance outage will affect all primary Jetstream2 resources (CPU, GPU, Large Memory, and Storage) and user interfaces (Exosphere, CACAO). While existing instances at satellite regions will not be affected by the maintenance, the Exosphere and CACAO user interfaces will be inaccessible for all regions.

When maintenance is complete, all instances will be returned to either a shelved or active state. If your instance was in an active, unshelved state, it will be brought back to that state. If it was shelved, it will remain shelved. NOTE: If your instance was in an errored, shutoff, or suspended state, it will be restored to an active state.

We strongly advise all Jetstream2 users to review the states of their existing instances, as well as save and close their work prior to January 6. You can preserve your work by:

• Safely shelving any active instances
• Backing up essential data outside of Jetstream2 or creating images of your instances

During the outage, please refer to the Jetstream2 status page for the most up-to-date information. We appreciate your understanding and hope to mitigate any inconvenience this might cause. 

If you have any questions, please contact the Jetstream2 Support team at help@jetstream-cloud.org.