Due to an ongoing adverse weather event at the Indiana University Bloomington data center, Jetstream2 is experiencing an unplanned outage. 

All services appear to be affected. Engineers are currently investigating the extent of the outage and next steps, though a timeline is still unknown. 

We appreciate your patience as we work through these technical difficulties. At this time, we ask that you please avoid submitting support tickets regarding this outage. 

UPDATE - 5:20p ET - Engineers are currently working to bring all affected nodes back online. We are presently waiting for all network services to be restored. Once we are cleared by operations and networks, we will begin powering up Jetstream2 infrastructure. There is no ETA at this time for return to service. We will update as soon as we have additional information.

UPDATE 2 - 9:57p ET - Existing instances should be online within the next hour and available for use. New instances are not getting full connectivity. Engineers are still looking into that issue. We appreciate your patience.

UPDATE 3 - 11:12p ET - The system has been restored to service. VMs that were active prior to the outage should be active again. You may wish to reboot instances if you see any odd behavior prior to opening a ticket. If there are lingering issues, please open a ticket via https://support.access-ci.org/open-a-ticket

Thanks, Jetstream2 Support