Dear ACCESS Community,

The telephony credits available in the ACCESS DUO account unexpectedly ran out the evening of November 13, 2025. More DUO credits were purchased as a temporary fix. However, the decision was made to permanently disable Duo Phone Authentication on April 13, 2026. 

We regret the inconvenience and direct all affected members of the community to select one of the several alternative methods of DUO authentication described at https://guide.duo.com/. There are several Duo authentication methods that do not require a phone, including:

• Touch ID on a Mac device
• Windows Hello on a Windows PC
• Hardware security key such as a YubiKey
• Duo security app on a Mac / Android Tablet
• A web browser which supports WebAuthn

More than 90% of ACCESS community members already employ Duo Push or a Platform Authenticator (e.g., passkey), and we strongly recommend that those previously configured for phone-call-based DUO authentication switch to one of these better methods.

If you need assistance to update your DUO authentication method, please open a ticket at https://support.access-ci.org/help-ticket and select "I need help logging into ACCESS website" as the ticket type.

Regards,
ACCESS Cybersecurity Team